To contact any emergency service – police, fire brigade, ambulance
- In all countries in Europe
- From your home, mobile or public phone
- For free
- In any emergency where police, fire brigade or ambulance is needed
- During an accident
- Someone is seriously hurt while playing
- You see a house on fire
Information for parents
When emergency situations occur, children often must come to the aid of a family member or friend by calling the Emergency Services. They may be alone and required to act quickly. Parents should take steps to teach their children how to call the Emergency Services. Emergency situations can be rehearsed in a way that is suitable for the age of the child, to prepare for real life eventualities. Remember that this should instil a feeling of safety in the child, not fear.
- Parents should carefully explain the significance of the number, in what kinds of situations it should be used, and how to dial it.
- The emergency number 112 (or 999) should be placed in a prominent position in the home so it can easily be seen by the child. Including the home address can also can help younger children or visitors.
- Children should be taught that dialling 112 (or 999) on the phone is not a game, as calling the emergency number inadvertently can prevent help from reaching those who genuinely need it.
- Phones no longer in use should not be used as a toy – without a SIM card the phone can still make emergency calls.